For over a year we have had our laptop. Last night I was doing something and was trying to hear so I pushed the "+" on the volume thingy. It didn't make it louder, so as usual I pushed multiple times really hard. It is the one thing about this computer that has always been a problem, the volume just has never been very good. My son saw me and asked me what I was doing so I told him. He looked at me funny and told me that you don't push the "+" button you slide your finger the direction, either - or + to lower or increase the volume. Funny how it works now. A YEAR, PEOPLE!